Creating And Managing Broadcasts

Purpose

Use this workflow to review existing campaigns, create a new broadcast, or update campaign details.

Prerequisites

• access to /broadcasts
• permission to manage campaigns

Steps

1. Open /broadcasts.
2. Review the current day’s campaigns and filters.
3. Launch the broadcast wizard for a new campaign, or open an existing campaign row.
4. Configure audience, message, schedule, and campaign status as required.
5. Save or update the campaign.
6. Open campaign leads if recipient-level detail is needed.

Expected Result

• the campaign is created or updated correctly
• campaign leads can be reviewed from the drilldown view

Common Mistakes

• editing a campaign without verifying its current status
• assuming analytics charts fully validate operational performance
• forgetting to verify scheduled date behavior in Phoenix time

Troubleshooting

• if changes do not persist, retry the update and verify the row still exists with a valid ID
• if results look incomplete, verify filters and campaign status selection